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Shipping

Every order is packaged discreetly and shipped fully insured, so your stone arrives safely and securely.


Australia: all states and territories, including PO boxes and parcel lockers for lower-value orders.

International: we ship to selected countries, see checkout for availability. If your country isn't listed at checkout, contact us at [email] and we'll see what we can arrange.

Order value

Domestic

International

Under $[X]

$[X] flat rate

$[X] / calculated at checkout

$[X] and over

Free

$[X] / calculated at checkout

Destination

Estimated delivery

Metro (Melbourne, Sydney, Brisbane, Perth, Adelaide)

[X–X] business days

Regional Australia

[X–X] business days

New Zealand

[X–X] business days

Rest of world

[X–X] business days

Times are estimates from dispatch, not order date, and may extend during peak periods or public holidays. We aim to dispatch orders within 1–2 business days.

Because we're shipping natural gemstones, every parcel is:

• Fully insured for the value of its contents
• Tracked, with a tracking number emailed once your order dispatches
• Signature required on delivery, so your parcel can't be left unattended
• Discreetly packaged, with no branding or contents details visible on the outside

If you won't be home, consider having your order sent to a work address or a secure location where someone can sign for it.
Domestic orders: all prices are displayed and charged with GST, with nothing extra to pay on delivery.

International orders: your order may be subject to import duties, taxes or customs fees charged by your country on arrival. These are set by your local customs authority and are your responsibility, and we're unable to estimate them in advance.
Once your order ships, you'll receive an email with your tracking number and a link to follow its journey. You can also check order status any time by signing in to your account or contacting us with your order number.

If your order is delayed, arrives damaged, or doesn't arrive at all, contact us at [email / phone] with your order number as soon as possible. Because every order is insured, we'll lodge a claim with the carrier and keep you updated, and resolve it with a replacement or refund once the claim is settled. For guidance on damaged items, see our [Returns & Refunds] page.

Vintage pieces and stones with OCIRT documentation are shipped with the same insured, signature-required service as the rest of our range, and any accompanying documentation, such as an OCIRT card, is packed securely with the stone.