Updated Wholesale Trading Terms

To continue providing competitive pricing, reliable supply, and specialist gemstone services, we have updated how we operate our wholesale business.

Our focus is on planned orders, efficient processing, and appointment-based services, allowing us to maintain quality while reducing delays and costs.

Key Trading Terms (Summary)

  • Minimum order value: $50 per order (excluding GST & Freight)
  • Orders: Online ordering encouraged for all purchases
  • Counter service: Drop-off and collection only
  • Appointments: Required for gemstone viewing. Email or phone with your requirements.

Thank you for your understanding and continued support as we transition to these updated terms.

Frequently Asked Questions (FAQ)

  • Why have you changed your terms of trade?

To remain competitive and continue offering the best possible pricing and service, we have updated how we process orders and manage in-person requests.

These changes allow us to focus on efficiency, accuracy, and availability for our wholesale clients.

What if I only need one stone and the order is under $50?

We understand that our customers often have small jobs requiring stones under $50.

Our website will keep your shopping cart list for 48 hours so that you can add new items to reach the minimum threshold. 

  • Can I still drop into your office?

We are more than happy to make an appointment for you to view a selection of stones for a client, and we can prepare the appropriate stones in advance.

Moving to an appointment-based system allows us to give each customer the time and attention their order requires.

  • Can I still have stones matched?

Yes, please contact us to arrange a time to drop off your matching job.  We will prepare the selection for you to collect when completed.

  • How do I make an appointment to view stones for a customer?

Please call or email with your requirements, including stone type, size, and timeframe.

We will arrange a mutually convenient appointment for viewing.

Our Commitment

These changes help us:

  • Process orders more efficiently
  • Maintain competitive wholesale pricing
  • Provide a more reliable, focused service to trade customers

We appreciate your cooperation as we move to this updated way of working.